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Author Topic: Jet City Improv Patron Services Manager  (Read 1352 times)
Keith Dahlgren

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« on: June 30, 2016, 02:48:06 PM »


Jet City Improv (JCI), a nonprofit organization founded in 1992 as Wing-It Productions, is seeking an entrepreneurial and visionary Patron Services Manager to work with the Managing Director and staff to manage and develop the audience and donors for Jet City Improv.

Organization Overview:
Jet City Improv is a live theater company in Seattle, Washington, dedicated to entertaining, educating and enlightening audiences of all ages through the art of improvisation.

JCI has three areas of programming; productions, education and outreach.

JCI performs over 400 shows every year which weekly include its flagship shows, Jet City Improv and Twisted Flicks, and original long-form improvised plays. JCI is nationally known as a leader in improvisational theater.   We are also the foremost improvisation teaching organization in the Pacific Northwest, offering improvisation classes for adults and youth, as well as corporate training.

At the heart of JCI is our Outreach Programs which include teaching improvisation skills to homeless, at-risk and incarcerated youth, as well as providing free improvisation shows at summer camps for children dealing with life altering illness and conditions. Outreach programs are supported by donations and, to a great extent, by its productions.

Core Responsibilities:

•   Recruiting and training house managers
•   Maintaining procedures for safety and comfort of the audience
•   Performing as house manager in regular rotation

•   Recruiting and overseeing volunteers for all positions at all events
•   Maintaining volunteer list and staffing all volunteer opportunities for shows and special events
•   Training volunteer staff and maintaining volunteer skills
•   Retaining volunteers by creating and managing recognition of volunteer activities

•   Coordinating box office activities including ticket purchases, refunds, updating ticket prices and POS changes
•   Qualifying web sales and identifying all group and special sales
•   Coordinating sales, specials, and reporting with the Marketing Director

•   Inventory all bar and concessions items and purchase inventory when needed to keep stock updated
•   Coordinate bar training, both MAST licensing and bartender skills

•   Assist Managing Director in updating Patron Manager lists of Individual Donors
•   Assist Managing Director and Marketing Director in coordinating special fundraising events such as the Annual Fundraising Event
•   Becoming familiar with patrons and volunteers in order to identify potential individual donors

JCI’s ideal Patron Services Manager candidate will have a practical knowledge of theater and box office, house management, and volunteer management processes.   

Additional Qualifications:
•   An open, honest communicator with ability to identify and mediate issues and concerns
•   Demonstrate success in team-building and collaboration
•   Agile approach to problem-solving and solution-building
•   Comfortable with Microsoft Office, Salesforce or related donor management database, website management
•   Celebrate creativity and maintain a good sense of humor

Position is 25-30 hours/week, salary DOE. In this position, there is occasional use and operation of miscellaneous equipment and furnishings as tasks and projects require, occasional lifting of up to 20 pounds, and standard computer use. Office access includes stairs. Some evenings and weekends are required.

Jet City Improv seeks excellence through diversity among its board, company, staff, and students. Jet City Improv discourages discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status. Applications by members of all underrepresented groups are encouraged.

To Apply:
To apply, send a resume and a cover letter addressing why you are interested in a professional management position with an arts organization and how your skills and experience will benefit Jet City Improv to by July 17, 2016. Please, no phone calls.


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