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1  TPS Message Boards (requires ID & Password to post) / Employment / SOUND THEATRE COMPANY Seeks House Manager - $500 for 6 weeks of part-time on: June 12, 2018, 09:42:11 AM
Sound Theatre Company seeks a Front of House Manager for our August 2018 production of Rules of Charity at Center Theatre. Position is a volunteer position with a $500 stipend to cover expenses accrued including mileage and office supplies.

Ideal start date: 12 July 2018; No later than 28 July 2018 (see detailed schedule info below)

Position Overview:
Works with Artistic Producer and Production Manager to oversee and manage all front of house (ticketing and box office) needs for Rules of Charity performing at Center Theatre. Additional duties for ILLUMINATE: A Reading Series also available, resulting in additional stipend.

Principal Duties and Responsibilities (Essential Functions**):

ADMIN/”Work-From-Home” Duties:
External Communications: Managing and responding to e mail and phone inquiries for tickets and customer service needs. Sending Pre- and Post-Show e mails to ticket-holders/subscribers. This will be for both Rules of Charity & Reading Series, regardless.
Ticketing: Manage ticket-types and comp-input in Artful.ly (Sound’s online-based ticketing platform), this includes Goldstar order management and cash payments. This will be for both Rules of Charity & Reading Series, regardless.
Volunteer Recruitment: In collaboration with the Artistic Producer and Production Manager, recruit volunteers via social media, personal e mails, and other outreach avenues.

FRONT OF HOUSE/Performance Duties (please see additional info about scheduling below):
Managing/Interfacing of personnel: Oversee volunteers during their shifts at each performance. Work with Stage Manager to begin show on time.
Customer Service: Manage ticket-taking, program distribution, and any other issues that arise during the performance.
Cleaning/Space Management: Set-up and upkeep of Center Theatre lobby, including trash management and post-show pick up in the house. FOH Manager is a key-holder during Sound’s residency in the space and is part of security management for the space.
Seating: Handle VIP and Special Requests for seating (Sound using Festival Seating for all ticket purchases). This includes acting as an ambassador for our Front and Center Access program that makes every front row seat available for patrons who need ADA accessible seating. Coordinate with Accessibility Coordinator regarding ever-changing landscape of making our space and performances accessible to all.
Concessions: Work in conjunction with Bar Manager to staff concessions with volunteers and to keep track of concessions inventory. Upkeep cleanliness and functionality of all Sound-owned concessions-ware (like coffee urns).
Reporting: Provide a FOH report for each show that includes reconciliation of nightly income including ticket sales, concessions, and donations.
Other Duties and Responsibilities:
Concessions Purchasing: In collaboration with Bar Manager, manage stocking of snacks and drinks for concessions (i.e. making a Costco-run).
Attend Dress Rehearsal: By attending a dress rehearsal, the FOH Manager is able to speak holistically about the performance.
Lobby Displays: In collaboration with Artistic Producer and Dramaturg, install and oversee planning of lobby displays.
Storage and inventory: At end of production run, return inventory to Sound’s storage in SODO.

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

Required Qualifications & Skills:
Qualifications/skills: Highly organized and excellent written and verbal communication skills. Ability to multi-task. Understanding of theatre productions and protocols. Familiarity with spreadsheets and knowledge of basic accounting/math.
Tools and work aids: Must have access to a computer or device with internet to be able to manage ticketing and Google Voice emails/phone. Must have reliable personal phone service to be “on-call” during regular business hours or during performance shifts unavailable.
Experience/Education: Must have a high school diploma and have at least one year of experience working in a customer service role.
Additional/Preferred Qualifications & Skills:
At least one year of ticketing, box office, or front of house experience in a theatre.
Food Handler/Alcohol-Server Certificate.
Ability to work independently and as part of a team. Communicate in a professional manner. Maintain a positive and respectful work atmosphere. Excellent problem solving and analytical skills.
Reliable transportation/own vehicle.
Commitment to eradicating racism and creating a radically inclusive theatre community.

Current Performance Schedule, all performances at Center Theatre at The Seattle Center Armory:
 
ILLUMINATE: Reading Series (*additional stipend available if applicant is interested and available*)
   July 12-13, 19-20: 7:30pm performance (6pm shift start time)
   July 14-15, 21-22: 2:00pm & 7:30pm performances (12:30pm shift start time; 6:30 pm shift start time)

RULES OF CHARITY
   Aug 2-4, 10-11, 13, 17-18, 23-25: 7:30pm performance (6pm shift start time)
 Aug 5, 12, 19: 2:00pm performances (12:30pm shift start time)

SCHEDULE REQUIREMENTS:
FOH Manager must be available for the following dates + 4 additional performances of Rules of Charity (10 of 14 total performances)
   Previews:  Thursday-Friday, Aug 2-3
   Opening Night: Friday, Aug 4 (reception to follow)
   Industry Night: Monday, Aug 13
   ASL Performance: Friday, Aug 17
   Closing Night: Saturday, Aug 25
   Strike: Sunday, Aug 26

TO APPLY: Please submit resume and brief statement of interest to Artistic Producer, Margaret Toomey, at soundtheatrecompany@gmail.com by June 24, 2017.

Sound Theatre Company is an Equal Employment Opportunity organization. All qualified candidates will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law. We strongly encourage applications from members of underrepresented groups.
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